AutoPay Prefight - Unable to parse 835

This guide will explain how to handle autopay events that usually produce “Data was not produced by DBC Complete, unable to parse 835…” using the new AutoPay Preflight screen.

1. Download the ERA
   • Start by downloading and retrieving the ERA in Autopay as you normally would.
2. Open the New ERA List
   • Select the ERA from the list.
   • Click the question mark icon at the top-right corner of the screen.

1. Review the “Auto PAY ERA Posting Issues Found” Screen
   This screen is broken into three sections:
   • Section 1: Shows any issues found in the ERA.
   • Section 2: Lists the specific ERA service payment that has a problem.
   • Section 3: Displays all available charges you can apply the payment to.

1. Attach the Payment to the Correct Charge
   • Click to select the problem service payment (Section 2).
   • Then click to select the correct charge it should apply to (Section 3).
   • Click the Attach and the Save button to link them.

1. Finish Up
   • Once all items are attached correctly, click OK.
   • Then, Autopost the ERA like you normally would.