Connecting the EMV
Plug in via USB and check device manager under Com Ports to find and note the Com port
Open RCM app via taskbar (Will be server side in RDP setup) and choose correct com port
If any issues start with steps below.
Function that fixed RDP port sharing EMV issue
Open RCM - Device Configuration > Load Forms > Load Settings
RCM Log file location - Lots of extra info here about why RCM transactions might be failing.
C:\ProgramData\XpressLink2\Logs
URL for testing RCM app and EMV outside of PM via any browser
https://localsystem.paygateway.com:21113/RcmService.svc/Initialize?callback=jsonpResponse&xl2Parameters=/TRANSACTIONTYPE:PPDPROMPTDEBITORCREDIT
Add trusted sites if needed
https://*.paygateway.com
https://*.t3secure.net
Ingenico Drivers
Should not be needed but help in some cases. Installing RCM will also install these drivers.
With an RDP setup you do not want RCM running on the RDP client side, only on the Server where PM runs.
You can still get the EMV terminal drivers via RCM on the Client side by installing it and then uninstalling, it will leave the drivers behind.
Alternate method is installing the drivers, these are for Ingenico Devices only.
https://www.dropbox.com/s/iixx0yrusdrrh82/IngenicoUSBDrivers_3.22_setup.zip?dl=0
INSTALLING RCM ON A TERMINAL SERVER:
Sign directly into the Terminal Server as an Administrator
Make sure all other users/remote sessions are disconnected and logged out of the terminal server
Run "change user /install" in the command prompt
Run the RCM installer as an Administrator
Select "User-Specific" in the RCM installation
If possible, reboot the Terminal Server after install, If you cannot run "change user /execute" in the command prompt
Run the RCM as an Administrator
Right Click RCM and select "Port Configure"
Check the "Dynamic Ports" box if POS is compatible.
If it is not, you'll need to extend the port range and then log in as each user and manually set their RCM port
Set the Port Range to more than the number of users that will be signing into the Terminal Server
E.G if they have 5 users that will sign into the terminal server you could open up the range of 21113-21123
Restart the RCM after setting the port range
HOW TO INSTALL A PINPAD ON AN RCM TERMINAL SERVICES CLIENT:
Install RCM locally using the same version as was used on the server using this article
Configure the Pinpad locally using this article
Right click the rdp on the desktop or click the start button and search for mstsc.msc
Click on the "Local Resources" tab
In the "Local devices and resources" section click "More"
Check the boxes for "Ports" and "Other supported Plug and Play (PnP) devices"
Click "Ok"
Click on the "General" Tab
Click "Save" at the bottom
Log into the remote session
Configure the pinpad in the remote RCM using the same port and message as the local RCM
On the Local Computer uninstall the RCM Suite, that will remove the RCM and OE Updater and leave the required Jungo Drivers for the pinpads
INSTALLER CURRENT GA RCM: https://www.x-charge.com/downloads/files/RCMInstaller_2.10.1.exe
OE Support Open 24/7
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